Maya + Shopee FAQ

Do I need a Maya balance before paying?

Yes. Ensure your Maya account has enough balance before selecting Maya as your payment method.

Why am I redirected to Maya?

Shopee redirects you to Maya so you can log in and verify the payment.

What mobile number format should I use?

Start your mobile number with 09 instead of +63 to help prevent login failures.

What if I overpaid or underpaid?

Contact Dragonpay support for assistance: Overpayment or Underpayment via Dragonpay.

Where can I see other Shopee payment channels?

In checkout, go to Payment Methods and review other supported options based on your account.